Appointment of Administration and Managed Care Providers

The healthcare industry has transformed significantly over the past few years with a need for greater optimisation and improved efficiencies, critical for success. As you are aware, we have taken key steps to optimise and enhance the sustainability and performance of the Scheme over the past five years – in line with our mandate to act in the best interest of our members at all times. We are pleased to share that these measures have resulted in higher than anticipated new business volumes, an increase in wellness screening tests and improved solvency and financial stability. But creating value is not a once-off or isolated process.

Request for Proposal processes conducted in line with regulatory guidelines
During June 2025, we commenced an open Request for Proposal (RFP) process inviting suitably accredited healthcare administrators and managed care organisations to participate. The Scheme’s current administrator, Medscheme (contracted until 31 May 2026), had been appointed for the past 43 years.The RFP process allowed the Scheme to benchmark its current offerings in terms of administration and managed care services and allow potential service providers the opportunity to present their proposals with innovation, optimisation and improvement at its core. Governance oversight was of critical importance with independent auditors appointed and due diligence conducted to ensure appropriate outcomes.

The way forward
After careful consideration, and independent ratification as outlined above, we are pleased to announce that from 1 June 2026, Momentum Health will be appointed as the Scheme administrator and Private Healthcare Administrators will be appointed for managed care services. Both entities possess the necessary capability and expertise to meet the needs of stakeholders and have demonstrated that they have the necessary skill to exceed expectations and support us in our strategic objectives.

We remain committed to supporting you and your dependants
These changes will not impact your access to benefits and services. Please continue using the current Bonitas communication channels for any assistance you may require. Further updates will be communicated as we get closer to the transition date.