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    Helplines

    We’re available from 8.30am to 5pm, Monday to Friday to assist you with your queries.

    General queries

    T0860 002 108

    BonCap queries

    T0861 239 333

    Hospital authorisations and admissions

    T0860 002 108 F0860 002 145

    Chronic medicine

    T0860 002 108 F0800 223 670 / 680

    HIV/AIDS programme

    T0860 100 646 F083 410 9078 (Please call me)

    BabyLine

    T0860 999 121

    Oncology programme

    T0860 100 572 F021 466 2303

    Emergency Assistance (ER24)

    T084 124

    Chronic medicine (Pharmacy Direct)

    T0860 027 800 F0866 114 000/1/2

    Optical benefits (isoleso)

    T011 340 9200 F011 782 5601

    Optical benefits (PPN BonComplete)

    T0861 103 529

    Dental benefits (DENIS)

    T0860 336 346 F0866 770 336

    Diabetes programme

    T0860 002 108

    Back and neck programme (DBC)

    T0860 105 104

    Hip and knee programme (ICPS)

    T0861 112 666

    Report fraud

    T0800 112 811