How To Claim
You can send us your claim in one of these ways
- Email: Scan and email your claims to email@example.com
- Post: Send your claims by post to Bonitas Claims Department
PO Box 74, Vereeniging, 1930
- Submit: Drop off your claims at one of our walk-in centres
Tips on submitting a medical claim
Get your claims paid quickly and easily by following these simple steps.
Claims refunds are only paid into a bank account by electronic funds transfer (EFT). Please call us on 0860 002 108 if you need to update your banking details.
Make sure that your membership number is clearly indicated on both the account and the receipt. Please ensure that the account shows the following:
- Your name and initials
- Your membership number
- The treatment date
- The name of the patient as shown on your membership card
- The amount charged
- The tariff
- The ICD-10 code
Please check that prescriptions for medicine show all your details and that the correct amount for medicine dispensed is shown on the claim. If the pharmacy omits any of these details, we will not be able to process your claim.
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